Last Updated: September 4, 2026
1. Digital Video Products
Our website sells digital Chinese language learning products, including downloadable video courses and related learning materials.
After completing a purchase, customers will receive a download link or download instructions for the purchased product.
2. Refund Before Download
If you have purchased a product but have not clicked or used the download link, you may request a refund at any time.
Once we receive your refund request, we will check the order and download status. If the download link has not been accessed, the refund will normally be approved.
3. Refund After Download
If you have already downloaded the product, but believe that the purchased video course has significant content problems, missing materials, incorrect content, technical problems, or does not substantially match its product description, you may contact our customer service to request a refund.
Each request will be reviewed individually based on the specific circumstances.
Please contact us as soon as possible and provide details about the problem so that we can properly review your request.
4. Product Description
Before purchasing, customers should carefully review the product description, including the course level, lessons included, language, video content, and other relevant information.
A refund request based solely on a change of mind after the product has been downloaded may not be approved, subject to applicable consumer protection laws.
5. How to Request a Refund
Please send your refund request to:
Email: ang6m8@163.com
Please include:
Order number
Email address used for the purchase
Name of the purchased product
Reason for the refund request
A brief description of any problem with the product, if applicable
6. Refund Processing
If your refund request is approved, we will process the refund to the original payment method where reasonably possible.
The time required for the refund to appear in your account may depend on the payment provider or financial institution.
7. Customer Support
If you experience any problem with a downloaded video course or believe that the product content is incorrect or incomplete, please contact us. We will review the issue and try to provide a reasonable solution.
8.All Products Covered by This Refund Policy
This Refund Policy applies to all products and digital content sold on this website, including but not limited to Chinese language video courses, downloadable video lessons, learning materials, audio files, documents, exercises, and any other digital products offered for sale through the website.
Unless otherwise expressly stated in a specific product description or required by applicable law, all products purchased through this website are subject to the terms and conditions of this Refund Policy.
9. Statutory Consumer Rights
Nothing in this Refund Policy limits or excludes any mandatory consumer rights that apply to you under applicable law.
10. Contact Us
HANBRIDGE INFOTECH LIMITED
Room D07, 8/F, Tower 2, Kiu Tak Factory Building, 99 King Fuk Street, San Po Kong, Kowloon, Hong Kong
Website: www.hanbridge9.com
Email: ang6m8@163.com